Client care
Shipping & returns
Orders are not being accepted yet. The terms below take effect the moment the store is connected and fulfilment is live.
Shipping
- Shipping rates, carriers and delivery windows are shown at checkout.
- Orders are prepared within one to two business days of being placed.
- Carriers, delivery windows and international rates are confirmed at launch.
- Tracking is issued by email as soon as a parcel leaves the warehouse.
Returns
- Unused pieces in original packaging may be returned within 30 days of delivery.
- Personal care and grooming items are non-returnable once opened, for hygiene.
- Refunds are issued to the original payment method once the return is received.
- Faulty or incorrect pieces are replaced or refunded in full, including postage.
Starting a return
Once orders are live, write to client care with your order number and the piece you'd like to return, and we'll send instructions.